Camera Freezes at the Start of Analysis

If the 3D camera software Nuitrack isn't working properly, please follow the steps below to resolve the issue:


1. Remove the current Nuitrack:

  • Path: C:\Program Files\Nuitrack
  • Instructions:

a. Right-click on [maintenancetool] icon

b. Select [Run as Administrator]

c. Click [Yes] 

d. Click [Next]

e. Click [Uninstall]


2. Reinstall Nuitrack:

** username is the admin name you set on your Windows.

  • Instructions:

a. Right-click on [nuitrack-windows-x64.exe]

b. Select [Run as Administrator]

c. Click [Next] on each windows (total 4 times)

d. Click [Install] and [Finish]

e. Click [No] to not to restart


3. Run Moti Physio again


If the issue persists after these steps, please let us know.