We strongly advise not using a regular USB extension cable, as it may cause unstable connections, recognition issues, or data errors, and could damage your ORBBEC camera. If damage occurs due to a non-recommended cable, it will be considered customer-induced.
Instead, please use a USB extension cable with:
An external power supply (power adapter included)
Built-in safety circuits (surge protection, back-voltage protection)
Recommended search terms:
If you've already used a regular USB extension cable and the camera still doesn't work properly—even when connected directly—the camera may be damaged and require replacement. Please contact us, and we'll assist you with the replacement process.
We strongly advise not using a regular USB extension cable, as it may cause unstable connections, recognition issues, or data errors, and could damage your ORBBEC camera. If damage occurs due to a non-recommended cable, it will be considered customer-induced.
Instead, please use a USB extension cable with:
An external power supply (power adapter included)
Built-in safety circuits (surge protection, back-voltage protection)
Recommended search terms:
"USB extension cable with power adapter"
"Surge protection"
"Back-voltage protection"
If you've already used a regular USB extension cable and the camera still doesn't work properly—even when connected directly—the camera may be damaged and require replacement. Please contact us, and we'll assist you with the replacement process.