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We strongly advise not using a regular USB extension cable, as it may cause unstable connections, recognition issues, or data errors, and could damage your ORBBEC camera. If damage occurs due to a non-recommended cable, it will be considered customer-induced.


Instead, please use a USB extension cable with:

  • An external power supply (power adapter included)

  • Built-in safety circuits (surge protection, back-voltage protection)

Recommended search terms:

  • "USB extension cable with power adapter"

  • "Surge protection"

  • "Back-voltage protection"


If you've already used a regular USB extension cable and the camera still doesn't work properly—even when connected directly—the camera may be damaged and require replacement. Please contact us, and we'll assist you with the replacement process.

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Moti Physio software can be installed on multiple devices. However, it cannot be used simultaneously on more than one computer.

The Moti Physio license is automatically activated when the camera is connected. To switch computers, simply connect the camera to the new computer first, then start the installation.

Please note: The Nuitrack license must be activated separately on each device.


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To ensure accurate posture analysis, please follow these space guidelines. 

For movement assessments, we recommend an area at least 1.5 times larger than the minimum requirements.


Space Requirements

  • Maintain at least 50 cm (20") of clearance between the device and the side and back walls.
  • Ensure the camera's field of view is unobstructed—more space improves accuracy.

Floor Surface

  • Place the mat on a flat, level surface.
  • Uneven flooring may reduce measurable height (down to 160 cm / 5'3") and cause errors.

 


Lighting Considerations

  • The Moti Physio camera uses infrared light, which can be affected by sunlight.
  • Use blackout curtains or select a space with no direct sunlight.
  • Avoid reflective surfaces like mirrors, as they may interfere with the sensor.


Area Preparation

  • Clear obstacles around the mat to prevent measurement errors.
  • Ensure at least 50 cm (20") of separation between the mat and surrounding walls.

 


For optimal results, follow these guidelines carefully.

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The system requirements for Moti Physio installation are: 

  • OS: Windows 11 64 Bit (Windows OS only)

  • CPU: Intel® Core™ i5 13th Gen or higher (AMD not supported)

  • GPU: Intel® UHD Graphics 630 or higher

  • USB Port: 1 x USB 2.0 or USB 3.0 (for camera connection)

  • RAM: 8GB or more

  • Storage: At least 10 GB of free space on the C: drive

  • Internet: Required

  • Resolution: 1920 x 1080


If the above requirements are not met, installation may not be possible, or the program may not run smoothly. Please check these details before purchasing.


Additionally, cloud storage and security programs like OneDrive and Dropbox can interfere with Moti Physio. Please disable or uninstall them before installation.

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Please confirm the minimum system requirements for your new computer first.
Moti Physio 2 is now available with enhanced algorithms and improved accuracy.

Key upgraded features:
• Reduced loading time - Fast loading regardless of member count
• Expanded measurement indicators - Increased from 10 to 12 analysis parameters
• Detailed spine analysis - Scoliosis, kyphosis, and lordosis analysis included
• Intuitive interface - Enhanced user experience and convenience

For the Moti Physio 2 installation file password, please contact customer service or your regional distributor.

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If the 3D camera software Nuitrack isn't working properly, please follow the steps below to resolve the issue:


1. Remove the current Nuitrack:

  • Path: C:\Program Files\Nuitrack
  • Instructions:

a. Right-click on [maintenancetool] icon

b. Select [Run as Administrator]

c. Click [Yes] 

d. Click [Next]

e. Click [Uninstall]


2. Reinstall Nuitrack:

** username is the admin name you set on your Windows.

  • Instructions:

a. Right-click on [nuitrack-windows-x64.exe]

b. Select [Run as Administrator]

c. Click [Next] on each windows (total 4 times)

d. Click [Install] and [Finish]

e. Click [No] to not to restart


3. Run Moti Physio again


If the issue persists after these steps, please let us know. 

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You can install and run the Moti Physio software on another device, but a license reactivation is required. 

To proceed with the reactivation, please fill Support Request Form and submit it. 


Please note that the process may take up to one business day.

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Go to Menu > Settings > Change videos in  Moti Physio.

You can change the videos. (go to FAQ: Can I Change the solution exercise videos?)

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To update your patient information, follow these steps:

Moti Physio Home > Management > Select name > Click Edit Info (located at the top right near the search field)

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1. If the camera display works fine (visible on the left) but the camera cannot detect the body, please try the following steps:

  • Move forward, backward, and side to side on the mat.
  • Unplug the camera USB cable, reconnect it, close the Moti Physio program, and run it again (as admin).


2. If the camera display is not working (appears white like in the image) and the camera cannot detect the body, please follow these steps: 

  • Go to Menu > Camera > Lasor Setting > "Position" tab  
  • Stand on the mat 
  • Click "Position Save"


If the issue persists, please contact customer support.


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