If you've purchased a new computer, you can transfer your existing user data by following these steps:
Copy "User" folder from the following path on your old computer: C:\Users\{username}\AppData\Roaming\Moti-Physio\User Note: {username} refers to your Windows account name
Paste the copied folder into the same location on your new computer.
If the issue persists, please contact our support team.
Please note: Never shake the camera or tripod for any reason. You will be responsible for any damage caused by external impact to the camera or tripod.
The connection is intentionally designed with some play to allow for easy installation and removal.
Without external touch, the camera will remain stable on the tripod, and the allowance will not affect the accuracy of the analysis.
Even if the camera setup on the tripod is slightly tilted, you can fine-tune and adjust the camera angle in the depth camera settings in Moti Physio to ensure optimal positioning.
Please note: Never shake the camera or tripod for any reason. You will be responsible for any damage caused by external impact to the camera or tripod.
When the "Check" button in the "All scans are complete" screen was not clicked and you returned to Home or closed Moti Physio after scanning.
Please note that deleted or unsaved data cannot be restored. Please ensure you proceed with the analysis after completing the body scan before exiting the program.
If you've purchased a new computer, you can transfer your existing user data by following these steps:
C:\Users\{username}\AppData\Roaming\Moti-Physio\User
Note: {username} refers to your Windows account name
The original posture photos are stored on the local computer.
Path: C:\Users\{username}\AppData\Roaming\Moti-Physio\User
* {username} refers to the Windows account name of the user.
Please note, as the data is not stored on the server, once deleted from this path, it cannot be recovered. Please be careful.
If the 3D camera software Nuitrack isn't working properly, please follow the steps below to resolve the issue:
1. Remove the current Nuitrack:
a. Right-click on [maintenancetool] icon
b. Select [Run as Administrator]
c. Click [Yes]
d. Click [Next]
e. Click [Uninstall]
2. Reinstall Nuitrack:
** username is the admin name you set on your Windows.
a. Right-click on [nuitrack-windows-x64.exe]
b. Select [Run as Administrator]
c. Click [Next] on each windows (total 4 times)
d. Click [Install] and [Finish]
e. Click [No] to not to restart
3. Run Moti Physio again
If the issue persists after these steps, please let us know.
Yes, the mat is washable.
However, we recommend using a laundry bag and selecting a gentle cycle, such as the delicate or wool setting, on your washing machine.
If you encounter a space scan error, please check the setup area for sunlight, mirrors, or obstacles that may interfere with the scan.
See FAQ: Moti Physio Space Requirements
If the issue persists, please contact our support team.
Please note: Never shake the camera or tripod for any reason. You will be responsible for any damage caused by external impact to the camera or tripod.
Rest assured, this is not a defect.
The connection is intentionally designed with some play to allow for easy installation and removal.
Without external touch, the camera will remain stable on the tripod, and the allowance will not affect the accuracy of the analysis.
Even if the camera setup on the tripod is slightly tilted, you can fine-tune and adjust the camera angle in the depth camera settings in Moti Physio to ensure optimal positioning.
Please note: Never shake the camera or tripod for any reason. You will be responsible for any damage caused by external impact to the camera or tripod.
You can install and run the Moti Physio software on another device, but a license reactivation is required.
To proceed with the reactivation, please fill Support Request Form and submit it.
Please note that the process may take up to one business day.
Data not found for the following reasons:
Please note that deleted or unsaved data cannot be restored. Please ensure you proceed with the analysis after completing the body scan before exiting the program.
Go to Menu > Settings > Change videos in Moti Physio.
You can change the videos. (go to FAQ: Can I Change the solution exercise videos?)
To update your patient information, follow these steps:
Moti Physio Home > Management > Select name > Click Edit Info (located at the top right near the search field)