We accept payments via bank transfer, PayPal, or credit card. For further assistance, please submit an inquiry here, and our sales team will follow up with you.
Check the Connection: Ensure the USB port and connection cable are functioning properly. Try unplugging and reconnecting the camera, and if that doesn't work, try a different USB port.
Moti Physio software offers free updates. When you launch the software, a prompt for automatic updates will appear, ensuring you're always on the latest version.
Please note that some premium features may incur additional fees.
Yes, an internet connection is required during the Moti Physio software installation process. Please ensure a stable internet connection before starting the installation.
To install and run Moti Physio correctly, administrator privileges are necessary. Follow these steps to set your account to administrator:
1. Press the Windows Key and open the Settingsapp. 2. Go to Accounts > Other users (scroll down to find this option). 3. Select the account you want to change. 4. Under Account options, click on Change account type. 5. In the dropdown menu, choose Administrator as the account type, then click OK.
Moti Physio offers free software updates at no additional cost. However, please note that some premium features may incur additional fees.
We accept payments via bank transfer, PayPal, or credit card.
For further assistance, please submit an inquiry here, and our sales team will follow up with you.
Moti Physio supports the following languages as of October 2024:
Korean, English, Spanish, Italian, Simplified Chinese, Traditional Chinese, and Japanese.
The version information is located right below the Exit button.
* Latest version: 2.25.22 (Feb 2025, English version)
Check the Connection: Ensure the USB port and connection cable are functioning properly. Try unplugging and reconnecting the camera, and if that doesn't work, try a different USB port.
Check for Common Issues:
1. Depth Camera Driver Not Installed
- Location: <Setup File>\Programs\SensorDriver.exe
2. Nuitrack Not installed Properly
- License number location: C:\Users\<username>\Documents\Moti-Physio\nuitrackLicense.txt
- Nuitrack File location: C:\Program Files\Nuitrack\nuitrack\nuitrack\activation_tool
A. Right click on Nuitrack.exe and select Run as administrator
B. Copy license number
C. In Nuitrack, select "Astra (AstraProPerseeDepthProvider)" from the dropdown menu
D. Paste the license number in the "Enter Activation Key" field
E. Click Activate & Try Nuitrack!
F. See if camera is showing up on the window
If the issue persists, please contact customer support.
Please refer to the installation guide to complete the hardware and software setup.
* The password is in the purchase confirmation email.
Installation typically takes about an hour, depending on your system and internet speed.
Before you begin the installation, please review the following FAQs:
See the FAQ: Moti Physio Installation Space Requirements
See the FAQ: Moti Physio System Minimum Requirements
Yes, software updates are applied automatically.
In environments with slower internet speeds, updates may take an hour or more.
If you encounter any issue during the update, please submit an inquiry form for prompt support.
Moti Physio software offers free updates. When you launch the software, a prompt for automatic updates will appear, ensuring you're always on the latest version.
Please note that some premium features may incur additional fees.
Yes, an internet connection is required during the Moti Physio software installation process. Please ensure a stable internet connection before starting the installation.
To install and run Moti Physio correctly, administrator privileges are necessary. Follow these steps to set your account to administrator:
1. Press the Windows Key and open the Settings app.
2. Go to Accounts > Other users (scroll down to find this option).
3. Select the account you want to change.
4. Under Account options, click on Change account type.
5. In the dropdown menu, choose Administrator as the account type, then click OK.