If your camera isn't working after installing Moti Physio, try these troubleshooting steps:
- Check USB Connection: Ensure the USB cable is properly connected. Try unplugging and reconnecting it, or use a different USB port.
- Reinstall Depth Camera Driver: A faulty camera driver installation may be the issue. Try reinstalling the driver.
- Location: <setup file>\Programs\SensorDriver.exe
- Enter Nuitrack License: If the license isn't activated, re-enter the license key. Right-click the Nuitrack icon and select 'Run as admin.' Paste the license into the 'Enter License Key' field and click 'Activate.'
- License location: C:\Users\<username>\Documents\Moti-Physio\nuitrackLicense.txt
** <username> refers to the registered name on Windows.
- Nuitrack location: C:\Program Files\Nuitrack\nuitrack\nuitrack\activation_tool\nuitrack.exe
If the problem persists, please contact customer support.
If your camera isn't working after installing Moti Physio, try these troubleshooting steps:
- Location: <setup file>\Programs\SensorDriver.exe
- License location: C:\Users\<username>\Documents\Moti-Physio\nuitrackLicense.txt
** <username> refers to the registered name on Windows.
- Nuitrack location: C:\Program Files\Nuitrack\nuitrack\nuitrack\activation_tool\nuitrack.exe
If the problem persists, please contact customer support.