If the body surface is not being captured, please check the following:
- Mat Scan Centerline: Ensure centerline the user is aligned with the mat's centerline.
- Environment: Check the setup area for sunlight, mirrors, or obstacles.
See FAQ: Moti Physio Installation Space Requirements - Laser Setting: Go to Menu > Camera > Laser Setting > Position. Stand on the mat's measurement line, and confirm that a white dot appears at your position. Then click "Position Save."
See FAQ: A message saying "Please Stand on the Mat" appears. - Depth Camera License: Verify that the license is registered.
See FAQ: License Error
If the issue persists, please contact our support team.
If the body surface is not being captured, please check the following:
See FAQ: Moti Physio Installation Space Requirements
See FAQ: A message saying "Please Stand on the Mat" appears.
See FAQ: License Error
If the issue persists, please contact our support team.