If the camera detects the person but you see the ""Please Stand on the Mat"" message, try adjusting laser setting.
Stand on the measurement line of the mat, and confirm that a white dot appears at your position.
Go to Menu > Camera > Laser Setting > Position, then Click ""Position Save.""
If the issue persists, please contact customer support.
If the camera detects the person but you see the ""Please Stand on the Mat"" message, try adjusting laser setting.
Stand on the measurement line of the mat, and confirm that a white dot appears at your position.
Go to Menu > Camera > Laser Setting > Position, then Click ""Position Save.""
If the issue persists, please contact customer support.