The connection is intentionally designed with some play to allow for easy installation and removal.
Without external touch, the camera will remain stable on the tripod, and the allowance will not affect the accuracy of the analysis.
Even if the camera setup on the tripod is slightly tilted, you can fine-tune and adjust the camera angle in the depth camera settings in Moti Physio to ensure optimal positioning.
Please note: Never shake the camera or tripod for any reason. You will be responsible for any damage caused by external impact to the camera or tripod.
When the "Check" button in the "All scans are complete" screen was not clicked and you returned to Home or closed Moti Physio after scanning.
Please note that deleted or unsaved data cannot be restored. Please ensure you proceed with the analysis after completing the body scan before exiting the program.
Enter Nuitrack License: If the license isn't activated, re-enter the license key. Right-click the Nuitrack icon and select 'Run as admin.' Paste the license into the 'Enter License Key' field and click 'Activate.'
You can submit your suggestions by going to Home > Suggest in the Moti Physio.
Your input is crucial for the development and improvement of Moti Physio. We actively review all feedback, and your suggestions may be reflected in future software updates.
Upon starting Moti Physio, the user consents to provide certain information. However, personal data such as the user's name, email, and image are excluded from the collected information to ensure privacy protection.
Yes, we offer international shipping to various locations via UPS. Shipping costs and delivery times vary by country.
Please refer to your invoice for exact details. Please note that import duties, taxes (including VAT), and additional charges are not included in the shipping cost and are the responsibility of the customer.
If the damage is due to customer mishandling, repair and shipping costs will be the customer's responsibility. If the issue is related to the product itself, we'll replace the product at no extra cost.
Rest assured, this is not a defect.
The connection is intentionally designed with some play to allow for easy installation and removal.
Without external touch, the camera will remain stable on the tripod, and the allowance will not affect the accuracy of the analysis.
Even if the camera setup on the tripod is slightly tilted, you can fine-tune and adjust the camera angle in the depth camera settings in Moti Physio to ensure optimal positioning.
Please note: Never shake the camera or tripod for any reason. You will be responsible for any damage caused by external impact to the camera or tripod.
Data not found for the following reasons:
Please note that deleted or unsaved data cannot be restored. Please ensure you proceed with the analysis after completing the body scan before exiting the program.
If your camera isn't working after installing Moti Physio, try these troubleshooting steps:
- Location: <setup file>\Programs\SensorDriver.exe
- License location: C:\Users\<username>\Documents\Moti-Physio\nuitrackLicense.txt
** <username> refers to the registered name on Windows.
- Nuitrack location: C:\Program Files\Nuitrack\nuitrack\nuitrack\activation_tool\nuitrack.exe
If the problem persists, please contact customer support.
We value your feedback on using Moti Physio!
You can submit your suggestions by going to Home > Suggest in the Moti Physio.
Your input is crucial for the development and improvement of Moti Physio. We actively review all feedback, and your suggestions may be reflected in future software updates.
For a faster resolution, fill Support Request Form and submit it.
See FAQ: How do I check my computer specifications?
See FAQ: How do I check the software version?
Yes, Moti Physio is fully GDPR compliant.
Upon starting Moti Physio, the user consents to provide certain information. However, personal data such as the user's name, email, and image are excluded from the collected information to ensure privacy protection.
Yes, we offer international shipping to various locations via UPS. Shipping costs and delivery times vary by country.
Please refer to your invoice for exact details. Please note that import duties, taxes (including VAT), and additional charges are not included in the shipping cost and are the responsibility of the customer.
Moti Physio is designed to be user-friendly and easy to use, even for first-time users.
Watch the tutorial below to get started quickly: Moti Physio 2 Tutorial for Posture Analysis
Avoid loose clothing, such as shirts, hoodies, or dresses, as these can interfere with accuracy.
Keep ears visible by arranging hair away from the face, and tie long hair in a low ponytail to ensure shoulders remain clear.
If the damage is due to customer mishandling, repair and shipping costs will be the customer's responsibility. If the issue is related to the product itself, we'll replace the product at no extra cost.