Laser Setting:ย Go to Menu > Camera > Laser Setting > Position. Stand on the mat's measurement line, and confirm that a white dot appears at your position. Then click "Position Save." See FAQ: A message saying "Please Stand on the Mat" appears.
Depth Camera License:ย Verify that the license is registered.
This may be due to the camera not fully capturing the body for the following reasons:
Environment:ย Obstacles in the shooting area can interfere with the scan, preventing the camera from measuring the body accurately. Ensure there is at least 50 cm (20"") of clearance around the mat and try again.
Camera Settings:ย Adjust the body outline using the steps below and retake the scan:
- Go toย Menu > Settings > Camera > Press [F12] key > Depth Camera Setting
- Adjust the body outline: While standing on the mat, click the [Capture] button and align the subject's outline with the green area on the screen.
* Calibration adjustments do not apply to previous data.
If the issue persists, please contact customer support.
Marker stickers are used to mark body points. After wearing the waist belt on the ASIS, attach the marker stickers to the navel and ASIS.
When wearing clothes that do not reveal the body outline, marker stickers are necessary for accurate measurements. However, if wearing clothes that reveal the body outline, Moti Physio can take measurements without them.
If you choose not to use marker stickers, please enable the "Pelvic marker removal" function in the settings: Menu > Settings > Static analysis setting > Pelvic marker removal
If the height in the measurer's profile differs from the actual height, the feet may appear together. Please verify and update the user information with the correct details.
Yes, you can change the video by going to Menu > Settings > Change Video. If you're using a YouTube video, please ensure you copy the link via the Share button, not directly from the browser's address bar.
*Note: Please note that the updated video will only apply to the Musculoskeletal scene and will not appear in the results sheet.
*Note: If you replace the original videos with YouTube content, ensure the videos do not infringe on copyright.
Go toย Menu > Settings > Change videos in ย Moti Physio.
You can change the videos. (go to FAQ: Can I Change the solution exercise videos?)
To update your patient information, follow these steps:
Moti Physio Home > Management >ย Select name >ย Click Edit Infoย (located at the top right near the search field)
1. If the camera display works fine (visible on the left) but the camera cannot detect the body, please try the following steps:
2. If the camera display isย not working (appears white like in the image) and the camera cannot detect the body, please follow these steps:ย
If the issue persists, please contact customer support.
If the camera detects the person but you see the ""Please Stand on the Mat"" message, try adjusting laser setting.
Stand on the measurement line of the mat, and confirm that a white dot appears at your position.ย
Go to Menu > Camera > Laser Setting > Position, then Click ""Position Save.""
If the issue persists, please contact customer support.
If the body surface is not being captured, please check the following:
See FAQ:ย Moti Physio Installation Space Requirements
See FAQ: A message saying "Please Stand on the Mat" appears.
See FAQ: License Errorย
If the issue persists, please contact our support team.
If the camera, which was previously working fine, is suddenly not recognized, try the following solutions:
If the issue persists, please contact our customer support team.
For issues with the camera not launching after the initial setup, check the following:
See the FAQ:ย The camera doesn't launch after installing Moti Physio.
This may be due to the camera not fully capturing the body for the following reasons:
- Go toย Menu > Settings > Camera > Press [F12] key > Depth Camera Setting
- Adjust the body outline: While standing on the mat, click the [Capture] button and align the subject's outline with the green area on the screen.
* Calibration adjustments do not apply to previous data.
If the issue persists, please contact customer support.
Marker stickers are used to mark body points. After wearing the waist belt on the ASIS, attach the marker stickers to the navel and ASIS.
When wearing clothes that do not reveal the body outline, marker stickers are necessary for accurate measurements. However, if wearing clothes that reveal the body outline, Moti Physio can take measurements without them.
If you choose not to use marker stickers, please enable the "Pelvic marker removal" function in the settings: Menu > Settings > Static analysis setting > Pelvic marker removal
If the height in the measurer's profile differs from the actual height, the feet may appear together. Please verify and update the user information with the correct details.
Yes, you can change the video by going to Menu > Settings > Change Video.
If you're using a YouTube video, please ensure you copy the link via the Share button, not directly from the browser's address bar.
*Note: Please note that the updated video will only apply to the Musculoskeletal scene and will not appear in the results sheet.
*Note: If you replace the original videos with YouTube content, ensure the videos do not infringe on copyright.