In the event that certain components of the Moti-Physio system are damaged or experience issues, the associated costs for replacement are as follows (This does not include shipping cost)
Our product is covered under a limited one-year warranty. During this period, in the event of a malfunction, we will replace the entire product at no additional cost for the customer.
B. Software Updates
After the one-year warranty period, we will continue to provide free software updates for the product that customers have purchased. However, additional fees may apply for new features that were not previously available.
C. Repair and Shipping Costs
If the malfunction is attributable to the customer, the customer will be responsible for repair and shipping costs. However, if the cause is attributable to us, we will replace the product entirely at no additional cost.
D. Exceptions
This warranty does not cover damage resulting from accidents, misuse, or unauthorized modification of the product. The warranty is also void if the product has been tampered with or repaired by an unauthorized service provider.
Please retain your proof of purchase to validate the warranty period and ensure prompt service when needed.
A. Upon receiving the full payment for the product and shipping, we will begin the door-to-door delivery process. Please provide us with the delivery address and a contact number when purchasing.
B. The delivery time to (North America or EU) is typically less than 2 weeks.
C. The delivery time to (East Asia) is typically less than 1 week.
D. Once the Moti-Physio arrives at your location, please contact the Moti-Physio technical team by contact information below. (whatsapp : +82 10-4541-7740, email : service@motiphysio.com)
E. After scheduling for installation, we will assist with software installation on your laptop or desktop and provide training on how to use the system through TeamViewer(a remote control program). The total time depends on the internet speed, but it takes up to 2 hours including training.
Please ensure that you have a PC that meets the following system requirements:
[System Requirement for installing Moti-Physio Software]
OS: Windows 10 64bit or Windows 11 64bit (MacOS not available)
In the event that certain components of the Moti-Physio system are damaged or experience issues, the associated costs for replacement are as follows (This does not include shipping cost)
- RGB-D Camera: USD 300
- Camera Case: USD 150
- Tripod: USD 200
- Mat: USD 150
A. Limited Warranty Period
Our product is covered under a limited one-year warranty. During this period, in the event of a malfunction, we will replace the entire product at no additional cost for the customer.
B. Software Updates
After the one-year warranty period, we will continue to provide free software updates for the product that customers have purchased. However, additional fees may apply for new features that were not previously available.
C. Repair and Shipping Costs
If the malfunction is attributable to the customer, the customer will be responsible for repair and shipping costs. However, if the cause is attributable to us, we will replace the product entirely at no additional cost.
D. Exceptions
This warranty does not cover damage resulting from accidents, misuse, or unauthorized modification of the product. The warranty is also void if the product has been tampered with or repaired by an unauthorized service provider.
Please retain your proof of purchase to validate the warranty period and ensure prompt service when needed.
A. Moti-Physio Weight / Size of PKG : 9kg / 940x240x140mm
B. Shipping starts at 24, Donggyo-ro 12an-gil, Mapo-gu, Seoul, 04029, Rep. of KOREA(South Korea) via Fedex.
C. The table below shows the lead time and cost of shipping
Country
Cost
Lead Time
Tokyo, Japan
USD 160
in 10 days after purchase
Taipei, Taiwan
USD 140
in 10 days after purchase
Hochimin, Vietnam
USD 160
in 10 days after purchase
HongKong
USD 150
in 10 days after purchase
LA, USA
USD 230
in 15 days after purchase
NY, USA
USD 230
in 15 days after purchase
London, UK
USD 282
in 15 days after purchase
Paris, France
USD 282
in 15 days after purchase
Berlin, Germany
USD 282
in 15 days after purchase
Rome, Italy
USD 275
in 15 days after purchase
Other Eureop Countries
USD 275
in 15 days after purchase
Assistance for using Moti-Physio is available to you and your clients from 10:00 AM to 7:00 PM KST (Korean Standard Time) via TeamViewer.
contact : service@motiphysio.com
whatsapp: +821073817740
And we are open to adding new features based on your or your clients' needs to ensure better experience of using!
A. Upon receiving the full payment for the product and shipping, we will begin the door-to-door delivery process. Please provide us with the delivery address and a contact number when purchasing.
B. The delivery time to (North America or EU) is typically less than 2 weeks.
C. The delivery time to (East Asia) is typically less than 1 week.
D. Once the Moti-Physio arrives at your location, please contact the Moti-Physio technical team by contact information below. (whatsapp : +82 10-4541-7740, email : service@motiphysio.com)
E. After scheduling for installation, we will assist with software installation on your laptop or desktop and provide training on how to use the system through TeamViewer(a remote control program). The total time depends on the internet speed, but it takes up to 2 hours including training.
Please ensure that you have a PC that meets the following system requirements:
[System Requirement for installing Moti-Physio Software]
OS: Windows 10 64bit or Windows 11 64bit (MacOS not available)
CPU: Intel® Core™ i5 10th ⬆︎
GPU: Intel® UHD Graphics 630 ⬆︎
USB Port: USB2.0 or USB3.0 1ea
RAM: 8GB ⬆︎
Storage: 10GB ⬆︎
Internet should be always connected
Resolution: 1920 x 1080 (fixed)
Moti-Physio consists of H/W and S/W.
- Hardware : Tripod, RGB-D Camera, Long Mat
Software :
- Moti-Physio S/W Perpetual License
[System requirements for Installing Moti-Physio]
OS: Windows 10 64bit or Windows 11 64bit (MacOS is not supported now)
CPU: Intel® Core™ i5 10th ⬆︎
GPU: Intel® UHD Graphics 630 ⬆︎
USB Port: USB2.0 or USB3.0 1ea
RAM: 8GB ⬆︎
Storage: 10GB ⬆︎
Internet should be always connected
Resolution: 1920 x 1080 (fixed)