Customer Center
+82)10-4541-7740 (Whats App)

Weekdays 10:00 - 19:00 (closed on weekends and holidays)

service@motiphysio.com

Customer Center
+82)70-4365-7740
Weekdays 10:00 - 19:00
(closed on weekends and holidays)
service@motiphysio.com
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관리자
20 Mar 2023

In the event that certain components of the Moti-Physio system are damaged or experience issues, the associated costs for replacement are as follows (This does not include shipping cost)


- RGB-D Camera: USD 300

- Camera Case: USD 150

- Tripod: USD 200

- Mat: USD 150

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관리자
20 Mar 2023

A. Limited Warranty Period

Our product is covered under a limited one-year warranty. During this period, in the event of a malfunction, we will replace the entire product at no additional cost for the customer.


B. Software Updates

After the one-year warranty period, we will continue to provide free software updates for the product that customers have purchased. However, additional fees may apply for new features that were not previously available.


C. Repair and Shipping Costs

If the malfunction is attributable to the customer, the customer will be responsible for repair and shipping costs. However, if the cause is attributable to us, we will replace the product entirely at no additional cost.


D. Exceptions

This warranty does not cover damage resulting from accidents, misuse, or unauthorized modification of the product. The warranty is also void if the product has been tampered with or repaired by an unauthorized service provider.


Please retain your proof of purchase to validate the warranty period and ensure prompt service when needed.

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관리자
20 Mar 2023

A. Moti-Physio Weight / Size of PKG : 9kg / 940x240x140mm

B. Shipping starts at 24, Donggyo-ro 12an-gil, Mapo-gu, Seoul, 04029, Rep. of KOREA(South Korea) via Fedex. 

C. The table below shows the lead time and cost of shipping

Country

Cost

Lead Time

Tokyo, Japan

USD 160

in 10 days after purchase

Taipei, Taiwan

USD 140

in 10 days after purchase

Hochimin, Vietnam

USD 160

in 10 days after purchase

HongKong

USD 150

in 10 days after purchase

LA, USA

USD 230

in 15 days after purchase

NY, USA

USD 230

in 15 days after purchase

London, UK

USD 282

in 15 days after purchase

Paris, France

USD 282

in 15 days after purchase

Berlin, Germany

USD 282

in 15 days after purchase

Rome, Italy

USD 275

in 15 days after purchase

Other Eureop Countries

USD 275

in 15 days after purchase



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관리자
20 Mar 2023

Assistance for using Moti-Physio is available to you and your clients from 10:00 AM to 7:00 PM KST (Korean Standard Time) via TeamViewer


contact : service@motiphysio.com 

whatsapp: +821073817740


And we are open to adding new features based on your or your clients' needs to ensure better experience of using!

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관리자
20 Mar 2023

A. Upon receiving the full payment for the product and shipping, we will begin the door-to-door delivery process. Please provide us with the delivery address and a contact number when purchasing. 

B. The delivery time to (North America or EU)  is typically less than 2 weeks.

C. The delivery time to (East Asia)  is typically less than 1 week.

D. Once the Moti-Physio arrives at your location, please contact the Moti-Physio technical team by contact information below. (whatsapp : +82 10-4541-7740, email : service@motiphysio.com) 

E. After scheduling for installation, we will assist with software installation on your laptop or desktop and provide training on how to use the system through TeamViewer(a remote control program). The total time depends on the internet speed, but it takes up to 2 hours including training.

Please ensure that you have a PC that meets the following system requirements:



[System Requirement for installing Moti-Physio Software]

OS: Windows 10 64bit or Windows 11 64bit (MacOS not available)

CPU: Intel® Core™ i5 10th ⬆︎

GPU: Intel® UHD Graphics 630 ⬆︎

USB Port: USB2.0 or USB3.0 1ea

RAM: 8GB ⬆︎

Storage: 10GB ⬆︎

Internet should be always connected

Resolution: 1920 x 1080 (fixed)


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관리자
20 Mar 2023

Moti-Physio consists of H/W and S/W.  

- Hardware : Tripod, RGB-D Camera, Long Mat



Software : 

- Moti-Physio S/W Perpetual License

[System requirements for Installing Moti-Physio]

OS: Windows 10 64bit or Windows 11 64bit (MacOS is not supported now)

CPU: Intel® Core™ i5 10th ⬆︎

GPU: Intel® UHD Graphics 630 ⬆︎

USB Port: USB2.0 or USB3.0 1ea

RAM: 8GB ⬆︎

Storage: 10GB ⬆︎

Internet should be always connected

Resolution: 1920 x 1080 (fixed)