This may be due to the camera not fully capturing the body for the following reasons:
- Environment: Obstacles in the shooting area can interfere with the scan, preventing the camera from measuring the body accurately. Ensure there is at least 50 cm (20"") of clearance around the mat and try again.
- Camera Settings: Adjust the body outline using the steps below and retake the scan:
- Go to Menu > Settings > Camera > Press [F12] key > Depth Camera Setting
- Adjust the body outline: While standing on the mat, click the [Capture] button and align the subject's outline with the green area on the screen.
* Calibration adjustments do not apply to previous data.
If the issue persists, please contact customer support.
This may be due to the camera not fully capturing the body for the following reasons:
- Go to Menu > Settings > Camera > Press [F12] key > Depth Camera Setting
- Adjust the body outline: While standing on the mat, click the [Capture] button and align the subject's outline with the green area on the screen.
* Calibration adjustments do not apply to previous data.
If the issue persists, please contact customer support.