Marker stickers are used to mark body points. After wearing the waist belt on the ASIS, attach the marker stickers to the navel and ASIS.
When wearing clothes that do not reveal the body outline, marker stickers are necessary for accurate measurements. However, if wearing clothes that reveal the body outline, Moti Physio can take measurements without them.
If you choose not to use marker stickers, please enable the "Pelvic marker removal" function in the settings: Menu > Settings > Static analysis setting > Pelvic marker removal
Upon starting Moti Physio, the user consents to provide certain information. However, personal data such as the user's name, email, and image are excluded from the collected information to ensure privacy protection.
Yes, we offer international shipping to various locations via UPS. Shipping costs and delivery times vary by country.ย
Please refer to your invoice for exact details. Please note that import duties, taxes (including VAT), and additional charges are not included in the shipping cost and are the responsibility of the customer.
If the height in the measurer's profile differs from the actual height, the feet may appear together. Please verify and update the user information with the correct details.
Yes, you can change the video by going to Menu > Settings > Change Video. If you're using a YouTube video, please ensure you copy the link via the Share button, not directly from the browser's address bar.
*Note: Please note that the updated video will only apply to the Musculoskeletal scene and will not appear in the results sheet.
*Note: If you replace the original videos with YouTube content, ensure the videos do not infringe on copyright.
If the damage is due to customer mishandling, repair and shipping costs will be the customer's responsibility. ย If the issue is related to the product itself, we'll replace the product at no extra cost.
Marker stickers are used to mark body points. After wearing the waist belt on the ASIS, attach the marker stickers to the navel and ASIS.
When wearing clothes that do not reveal the body outline, marker stickers are necessary for accurate measurements. However, if wearing clothes that reveal the body outline, Moti Physio can take measurements without them.
If you choose not to use marker stickers, please enable the "Pelvic marker removal" function in the settings: Menu > Settings > Static analysis setting > Pelvic marker removal
For a faster resolution, fillย Support Request Formย and submit it.
See FAQ:ย How do I check my computer specifications?
See FAQ:ย How do I check the software version?
Yes, Moti Physio is fully GDPR compliant.ย
Upon starting Moti Physio, the user consents to provide certain information. However, personal data such as the user's name, email, and image are excluded from the collected information to ensure privacy protection.
Yes, we offer international shipping to various locations via UPS. Shipping costs and delivery times vary by country.ย
Please refer to your invoice for exact details. Please note that import duties, taxes (including VAT), and additional charges are not included in the shipping cost and are the responsibility of the customer.
Moti Physio is designed to be user-friendly and easy to use, even for first-time users.
Watch the tutorial below to get started quickly:ย Moti Physio 2 Tutorial for Posture Analysis
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If the height in the measurer's profile differs from the actual height, the feet may appear together. Please verify and update the user information with the correct details.
Yes, you can change the video by going to Menu > Settings > Change Video.
If you're using a YouTube video, please ensure you copy the link via the Share button, not directly from the browser's address bar.
*Note: Please note that the updated video will only apply to the Musculoskeletal scene and will not appear in the results sheet.
*Note: If you replace the original videos with YouTube content, ensure the videos do not infringe on copyright.
Avoid loose clothing, such as shirts, hoodies, or dresses, as these can interfere with accuracy.
Keep ears visible by arranging hair away from the face, and tie long hair in a low ponytail to ensure shoulders remain clear.
If the damage is due to customer mishandling, repair and shipping costs will be the customer's responsibility. ย If the issue is related to the product itself, we'll replace the product at no extra cost.
Search the FAQ for the error message or symptom to find a solution.ย
If you still need assistance, please submit aย Support Request Formย for a quick response.