Check the Connection: Ensure the USB port and connection cable are functioning properly. Try unplugging and reconnecting the camera, and if that doesn't work, try a different USB port.
Check for Common Issues:
1. Depth Camera Driver Not Installed
- Location: <Setup File>\Programs\SensorDriver.exe
2. Nuitrack Not installed Properly
- License number location: C:\Users\<username>\Documents\Moti-Physio\nuitrackLicense.txt
- Nuitrack File location: C:\Program Files\Nuitrack\nuitrack\nuitrack\activation_tool
A. Right click on Nuitrack.exe and select Run as administrator
B. Copy license number
C. In Nuitrack, select "Astra (AstraProPerseeDepthProvider)" from the dropdown menu
D. Paste the license number in the "Enter Activation Key" field
E. Click Activate & Try Nuitrack!
F. See if camera is showing up on the window
If the issue persists, please contact customer support.
Check the Connection: Ensure the USB port and connection cable are functioning properly. Try unplugging and reconnecting the camera, and if that doesn't work, try a different USB port.
Check for Common Issues:
1. Depth Camera Driver Not Installed
- Location: <Setup File>\Programs\SensorDriver.exe
2. Nuitrack Not installed Properly
- License number location: C:\Users\<username>\Documents\Moti-Physio\nuitrackLicense.txt
- Nuitrack File location: C:\Program Files\Nuitrack\nuitrack\nuitrack\activation_tool
A. Right click on Nuitrack.exe and select Run as administrator
B. Copy license number
C. In Nuitrack, select "Astra (AstraProPerseeDepthProvider)" from the dropdown menu
D. Paste the license number in the "Enter Activation Key" field
E. Click Activate & Try Nuitrack!
F. See if camera is showing up on the window
If the issue persists, please contact customer support.