Laser Setting: Go to Menu > Camera > Laser Setting > Position. Stand on the mat's measurement line, and confirm that a white dot appears at your position. Then click "Position Save." See FAQ: A message saying "Please Stand on the Mat" appears.
Depth Camera License: Verify that the license is registered.
Enter Nuitrack License: If the license isn't activated, re-enter the license key. Right-click the Nuitrack icon and select 'Run as admin.' Paste the license into the 'Enter License Key' field and click 'Activate.'
This may be due to the camera not fully capturing the body for the following reasons:
Environment: Obstacles in the shooting area can interfere with the scan, preventing the camera from measuring the body accurately. Ensure there is at least 50 cm (20"") of clearance around the mat and try again.
Camera Settings: Adjust the body outline using the steps below and retake the scan:
- Go to Menu > Settings > Camera > Press [F12] key > Depth Camera Setting
- Adjust the body outline: While standing on the mat, click the [Capture] button and align the subject's outline with the green area on the screen.
* Calibration adjustments do not apply to previous data.
If the issue persists, please contact customer support.
You can submit your suggestions by going to Home > Suggest in the Moti Physio.
Your input is crucial for the development and improvement of Moti Physio. We actively review all feedback, and your suggestions may be reflected in future software updates.
Marker stickers are used to mark body points. After wearing the waist belt on the ASIS, attach the marker stickers to the navel and ASIS.
When wearing clothes that do not reveal the body outline, marker stickers are necessary for accurate measurements. However, if wearing clothes that reveal the body outline, Moti Physio can take measurements without them.
If you choose not to use marker stickers, please enable the "Pelvic marker removal" function in the settings: Menu > Settings > Static analysis setting > Pelvic marker removal
Upon starting Moti Physio, the user consents to provide certain information. However, personal data such as the user's name, email, and image are excluded from the collected information to ensure privacy protection.
1. If the camera display works fine (visible on the left) but the camera cannot detect the body, please try the following steps:
2. If the camera display is not working (appears white like in the image) and the camera cannot detect the body, please follow these steps:
If the issue persists, please contact customer support.
If the camera detects the person but you see the ""Please Stand on the Mat"" message, try adjusting laser setting.
Stand on the measurement line of the mat, and confirm that a white dot appears at your position.
Go to Menu > Camera > Laser Setting > Position, then Click ""Position Save.""
If the issue persists, please contact customer support.
If the body surface is not being captured, please check the following:
See FAQ: Moti Physio Installation Space Requirements
See FAQ: A message saying "Please Stand on the Mat" appears.
See FAQ: License Error
If the issue persists, please contact our support team.
If your camera isn't working after installing Moti Physio, try these troubleshooting steps:
- Location: <setup file>\Programs\SensorDriver.exe
- License location: C:\Users\<username>\Documents\Moti-Physio\nuitrackLicense.txt
** <username> refers to the registered name on Windows.
- Nuitrack location: C:\Program Files\Nuitrack\nuitrack\nuitrack\activation_tool\nuitrack.exe
If the problem persists, please contact customer support.
If the camera, which was previously working fine, is suddenly not recognized, try the following solutions:
If the issue persists, please contact our customer support team.
For issues with the camera not launching after the initial setup, check the following:
See the FAQ: The camera doesn't launch after installing Moti Physio.
This may be due to the camera not fully capturing the body for the following reasons:
- Go to Menu > Settings > Camera > Press [F12] key > Depth Camera Setting
- Adjust the body outline: While standing on the mat, click the [Capture] button and align the subject's outline with the green area on the screen.
* Calibration adjustments do not apply to previous data.
If the issue persists, please contact customer support.
We value your feedback on using Moti Physio!
You can submit your suggestions by going to Home > Suggest in the Moti Physio.
Your input is crucial for the development and improvement of Moti Physio. We actively review all feedback, and your suggestions may be reflected in future software updates.
Marker stickers are used to mark body points. After wearing the waist belt on the ASIS, attach the marker stickers to the navel and ASIS.
When wearing clothes that do not reveal the body outline, marker stickers are necessary for accurate measurements. However, if wearing clothes that reveal the body outline, Moti Physio can take measurements without them.
If you choose not to use marker stickers, please enable the "Pelvic marker removal" function in the settings: Menu > Settings > Static analysis setting > Pelvic marker removal
For a faster resolution, fill Support Request Form and submit it.
See FAQ: How do I check my computer specifications?
See FAQ: How do I check the software version?
Yes, Moti Physio is fully GDPR compliant.
Upon starting Moti Physio, the user consents to provide certain information. However, personal data such as the user's name, email, and image are excluded from the collected information to ensure privacy protection.