No, Moti Physio is not yet certified as a medical device.
Medical device certification varies by region, with different definitions and procedures. We plan to obtain CE Medical and FDA certification for Moti Physio inย Q12026.
Currently, Moti Physio is not classified as a medical device and is intended solely for screening and monitoring patients' rehabilitation status or musculoskeletal care processes.
If any component of your Moti Physio system becomes damaged or experiences issues, the replacement costs are as follows (shipping fees are not included):
Component
Current Price
New Priceย
(Effective May 1, 2025)
RGB-D Camera(3D)
$300
$500
Camera Frame
$150
$150
Tripod
$200
$200
Mat
$150
$150
Please note that the updated price for the RGB-D Camera will take effect from May 1st, 2025.
Moti Physio includes a one-year limited warranty. If a malfunction occurs during this period, we will replace the product at no additional cost to you.
2. Software Updates
We provide free software updates even after the one-year warranty period. However, some premium features may incur additional costs.
3. Repair and Delivery Costs
If a malfunction is due to customer error, you will be responsible for repair and shipping costs. If the issue is attributable to us, we will replace the product at no additional cost.
4. Exceptions
This warranty does not cover damage resulting from accidents, misuse, or unauthorized modifications. The warranty is void if the product has been tampered with or repaired by an unauthorized service provider.
Please keep your proof of purchase to verify the warranty period and ensure prompt service if needed.
To check your computer specifications, follow these steps:
1. Right-click on your desktop.
2. Select Personalize.
3. Go to System > About.
For more details, refer to the FAQ:ย Moti Physio System Minimum Requirements.
We welcome partnership inquiries!
We currently collaborate with partners in over 10 countries and are eager to expand our network.ย
If you're interested in joining our partnership program, please complete our Partner Profile Form or reach out via email at global@motiphysio.com.
Our sales team will be in touch soon to discuss this opportunity with you.
Yes, we welcome feature requests and suggestions to enhance your experience and support your business.
Please submit your request via the Suggest menu on Moti Physio, or theย Support Request Form. We will review it for future development.
No, Moti Physio is not yet certified as a medical device.
Medical device certification varies by region, with different definitions and procedures. We plan to obtain CE Medical and FDA certification for Moti Physio inย Q1 2026.
Currently, Moti Physio is not classified as a medical device and is intended solely for screening and monitoring patients' rehabilitation status or musculoskeletal care processes.
Items that arrive damaged or incorrect will be replaced.ย All sales are final.
If any component of your Moti Physio system becomes damaged or experiences issues, the replacement costs are as follows (shipping fees are not included):
Component
Current Price
New Priceย
(Effective May 1, 2025)
RGB-D Camera(3D)
$300
$500
Camera Frame
$150
$150
Tripod
$200
$200
Mat
$150
$150
Please note that the updated price for the RGB-D Camera will take effect from May 1st, 2025.
1. Limited Warranty Period
Moti Physio includes a one-year limited warranty. If a malfunction occurs during this period, we will replace the product at no additional cost to you.
2. Software Updates
We provide free software updates even after the one-year warranty period. However, some premium features may incur additional costs.
3. Repair and Delivery Costs
If a malfunction is due to customer error, you will be responsible for repair and shipping costs. If the issue is attributable to us, we will replace the product at no additional cost.
4. Exceptions
This warranty does not cover damage resulting from accidents, misuse, or unauthorized modifications. The warranty is void if the product has been tampered with or repaired by an unauthorized service provider.
Please keep your proof of purchase to verify the warranty period and ensure prompt service if needed.
Technical support for Moti Physio is available via AnyDeskย from 8AM to 7PM KSTย (Korean Standard Time).
For faster assistance, please submit aย Support Request Form.
We also welcome feature requests to enhance your and your clients' experience.
Moti-Physio consists of H/W and S/W. ย
- Hardware : Tripod, RGB-D Camera, Mat
Software :ย
- Setup File
- Moti-Physio S/W License