Please confirm the minimum system requirements for your new computer first.
Moti Physio 2 is now available with enhanced algorithms and improved accuracy.

Key upgraded features:
• Reduced loading time - Fast loading regardless of member count
• Expanded measurement indicators - Increased from 10 to 12 analysis parameters
• Detailed spine analysis - Scoliosis, kyphosis, and lordosis analysis included
• Intuitive interface - Enhanced user experience and convenience

For the Moti Physio 2 installation file password, please contact customer service or your regional distributor.

Before purchasing your new computer, please verify that it meets the minimum system requirements.

License reactivation is not required when installing Moti Physio 2 on a new computer. Simply connect your camera before installation, and the license will activate automatically. Please make sure camera connection prior to installation.

If you encounter a space scan error, please check the setup area for sunlight, mirrors, or obstacles that may interfere with the scan.

See FAQ: Moti Physio Space Requirements

If the issue persists, please contact our support team.

Please note: Never shake the camera or tripod for any reason. You will be responsible for any damage caused by external impact to the camera or tripod.

If the body surface is not being captured, please check the following:

• Mat Scan Centerline: Ensure centerline the user is aligned with the mat's centerline.
• Environment: Check the setup area for sunlight, mirrors, or obstacles.
  See FAQ: Moti Physio Installation Space Requirements
• Laser Setting: Go to Menu > Camera > Laser Setting > Position. Stand on the mat's measurement line, and confirm that a white dot appears at your position. Then click "Position Save."
  See FAQ: A message saying "Please Stand on the Mat" appears.
• Depth Camera License: Verify that the license is registered.

See FAQ: License Error 

If the issue persists, please contact our support team.

Please refer to the installation guide to complete the hardware and software setup. 

* The password is in the purchase confirmation email.

Installation typically takes about an hour, depending on your system and internet speed.

Before you begin the installation, please review the following FAQs:

See the FAQ: Moti Physio Installation Space Requirements
See the FAQ: Moti Physio System Minimum Requirements

To ensure a smooth installation, make sure to check the minimum system specifications and set up your computer environment and space in advance.

See the FAQ: Moti Physio System Minimum Requirements
See the FAQ: Moti Physio Installation Space Requirements

To ensure accurate posture analysis, please follow these space guidelines. 

For movement assessments, we recommend an area at least 1.5 times larger than the minimum requirements.

Space Requirements

• Maintain at least 50 cm (20") of clearance between the device and the side and back walls.
• Ensure the camera's field of view is unobstructed—more space improves accuracy.

Floor Surface

• Place the mat on a flat, level surface.
• Uneven flooring may reduce measurable height (down to 160 cm / 5'3") and cause errors.

Lighting Considerations

• The Moti Physio camera uses infrared light, which can be affected by sunlight.
• Use blackout curtains or select a space with no direct sunlight.
• Avoid reflective surfaces like mirrors, as they may interfere with the sensor.

Area Preparation

• Clear obstacles around the mat to prevent measurement errors.
• Ensure at least 50 cm (20") of separation between the mat and surrounding walls.

For optimal results, follow these guidelines carefully.

To check your computer specifications, follow these steps:

1. Right-click on your desktop.

2. Select Personalize.

3. Go to System > About.

For more details, refer to the FAQ: Moti Physio System Minimum Requirements.

The system requirements for Moti Physio installation are: 

• OS: Windows 11 64 Bit (Windows OS only)

• CPU: Intel Core Ultra 5 225H (14 cores / 14 threads) 

• GPU: Intel® UHD Graphics 630 or higher

• USB Port: 1 x USB 2.0 or USB 3.0 (for camera connection)

• RAM: 8GB or more

• Storage: 10 GB+ of free space on the C: drive

• Internet: Required

• Resolution: 1920 x 1080

If the above requirements are not met, installation may not be possible, or the program may not run smoothly. Please check these details before purchasing.

Additionally, cloud storage and security programs like OneDrive and Dropbox can interfere with Moti Physio. Please disable or uninstall them before installation.