If you encounter a space scan error, please check the setup area for sunlight, mirrors, or obstacles that may interfere with the scan.

See FAQ: Moti Physio Space Requirements

If the issue persists, please contact our support team.

Please note: Never shake the camera or tripod for any reason. You will be responsible for any damage caused by external impact to the camera or tripod.

If the body surface is not being captured, please check the following:

• Mat Scan Centerline: Ensure centerline the user is aligned with the mat's centerline.
• Environment: Check the setup area for sunlight, mirrors, or obstacles.
  See FAQ: Moti Physio Installation Space Requirements
• Laser Setting: Go to Menu > Camera > Laser Setting > Position. Stand on the mat's measurement line, and confirm that a white dot appears at your position. Then click "Position Save."
  See FAQ: A message saying "Please Stand on the Mat" appears.
• Depth Camera License: Verify that the license is registered.

See FAQ: License Error 

If the issue persists, please contact our support team.

Please refer to the installation guide to complete the hardware and software setup. 

* The password is in the purchase confirmation email.

Installation typically takes about an hour, depending on your system and internet speed.

Before you begin the installation, please review the following FAQs:

See the FAQ: Moti Physio Installation Space Requirements
See the FAQ: Moti Physio System Minimum Requirements

To ensure a smooth installation, make sure to check the minimum system specifications and set up your computer environment and space in advance.

See the FAQ: Moti Physio System Minimum Requirements
See the FAQ: Moti Physio Installation Space Requirements

To ensure accurate posture analysis, please follow these space guidelines. 

For movement assessments, we recommend an area at least 1.5 times larger than the minimum requirements.

Space Requirements

• Maintain at least 50 cm (20") of clearance between the device and the side and back walls.
• Ensure the camera's field of view is unobstructed—more space improves accuracy.

Floor Surface

• Place the mat on a flat, level surface.
• Uneven flooring may reduce measurable height (down to 160 cm / 5'3") and cause errors.

Lighting Considerations

• The Moti Physio camera uses infrared light, which can be affected by sunlight.
• Use blackout curtains or select a space with no direct sunlight.
• Avoid reflective surfaces like mirrors, as they may interfere with the sensor.

Area Preparation

• Clear obstacles around the mat to prevent measurement errors.
• Ensure at least 50 cm (20") of separation between the mat and surrounding walls.

For optimal results, follow these guidelines carefully.

The system requirements for Moti Physio installation are: 

• OS: Windows 11 64 Bit (Windows OS only)

• CPU: Intel® Core™ i5 13th Gen or higher (AMD not supported)

• GPU: Intel® UHD Graphics 630 or higher

• USB Port: 1 x USB 2.0 or USB 3.0 (for camera connection)

• RAM: 8GB or more

• Storage: At least 10 GB of free space on the C: drive

• Internet: Required

• Resolution: 1920 x 1080

If the above requirements are not met, installation may not be possible, or the program may not run smoothly. Please check these details before purchasing.

Additionally, cloud storage and security programs like OneDrive and Dropbox can interfere with Moti Physio. Please disable or uninstall them before installation.

Moti Physio's result shows in degrees. As a result of the experiment, when the error test was performed with the mannequin standing up, the maximum error was about 1.5 degrees. 

Clothing fits are important for Moti Physio. We recommend wearing tight clothing as much as possible. And you have to test in a space without sunlight to get an accurate result. 

There is no human error in Moti Physio because of no intervention of the practitioner. And intra reliability is explained by a Pearson correlation coefficient. Its value is 0.6-0.8 in each parameter. This clinical trial was conducted on 100 people. This result has been published in two SCIE-level journals.

< References >

A. Appraisal of the New Posture Analyzing and Virtual Reconstruction Device (PAViR) for Assessing Sagittal Posture Parameters: A Prospective Observational Study

B. Validity and Reliability of a Non-Radiographic Postural Analysis Device Based on an RGB-Depth Camera Comparing EOS 3D Imaging: A Prospective Observational Study